long as possible
Today we will talk about how to protect yourself from aggressive sellers, and if you are connected with sales, then how to keep from falling into all sorts of trouble in trying to sell the client at any price what he really does not need.
It doesn’t matter what you buy or sell: a car, a fitness club card, insurance, or a toaster.
Distinguish assertiveness from aggressiveness
There is a difference between conditionally positive assertiveness and definitely negative aggressiveness, and it is worth catching. Continue reading
Sometimes, in order to smooth out the roughness of our actions, we rush to apologize. Apologies are considered as a way to correct errors or as compensation for possible inconveniences.
But often, by apologizing, you not only do not solve the problem, but, on the contrary, only make it worse. However, there is a great alternative to apologies. I want to tell you about it.
What’s wrong with an apology
First, when you apologize, you focus on the negative aspects. Before you mentioned it, this fact was invisible or insignificant to others. And now only the lazy one will not shake his head, saying: “Yes, indeed!..» Continue reading
The negotiations — a delicate thing. Sometimes the sales Manager feels that he did everything right, but the deal still didn’t happen. Does this mean that he was actually wrong? Perhaps not. But it is likely that he, without realizing it, caused rejection in a potential client.
Jeffrey James, author of the Sales Source blog, shared a list of such actions. Everyone who needs to convince someone or sell something from time to time should get acquainted with it. Read it, and if you notice something like this, stop immediately:
1. Speak to the client’s teeth (instead of talking to him). Continue reading