Today we will talk about how to protect yourself from aggressive sellers, and if you are connected with sales, then how to keep from falling into all sorts of trouble in trying to sell the client at any price what he really does not need.
It doesn’t matter what you buy or sell: a car, a fitness club card, insurance, or a toaster.
Distinguish assertiveness from aggressiveness
There is a difference between conditionally positive assertiveness and definitely negative aggressiveness, and it is worth catching. Continue reading
The first thing a baby learns is to see, move, and manipulate its parents. We absorb the ability to manage people with our mother’s milk. If loudly to shout — will feed you, if sweetly to agunot — kiss. Strategies evolve with age. Manipulation is natural. This is a method of survival among their own kind.
But there are people who have achieved perfection in manipulation. They manipulate how they breathe. For them, this method of communication ceases to be a means, and becomes the only channel of communication. Everyone suffers from this unhealthy behavior. Continue reading
Sometimes, in order to smooth out the roughness of our actions, we rush to apologize. Apologies are considered as a way to correct errors or as compensation for possible inconveniences.
But often, by apologizing, you not only do not solve the problem, but, on the contrary, only make it worse. However, there is a great alternative to apologies. I want to tell you about it.
What’s wrong with an apology
First, when you apologize, you focus on the negative aspects. Before you mentioned it, this fact was invisible or insignificant to others. And now only the lazy one will not shake his head, saying: “Yes, indeed!..» Continue reading